Terms of business

These booking conditions confirm the terms of contract which automatically come into force on payment of the deposit to the landlord, Mrs. Sabrina Thon.

Reservation, Confirmation and Payment

You have to make your reservation online and received an instant confirmation with dates, price and description of the reserved property. Normally you can book Short breaks (3+ nights) but in high season in few apartments it is only possible to book a minimum of one week.

Any modifications are confirmed in this document, which forms the basis of our contract with you and should therefore be checked carefully. To accept the booking, a deposit of the total amount has to be paid to the landlord within 10 days. This deposit depends on the apartment. Payments can be only made by bank transfer or credit card. The rest balance of the price of your vacation accommodation must be paid in cash at your departure.

If no deposit is received, we reserve the right to void the tentative reservation after a reasonable waiting period. For last minute reservations made 7 days or less before the planned arrival date, you have to pay the full price in cash to the key holder. In this case the contract conditions come into force once the final payment has been received.

If the balance is not paid on time, or the full balance is not paid at your arrival in the case of last minute reservations, we will try to contact you but reserve the right to cancel your reservation or refuse the service, retain the deposit and apply cancellation charges as indicated below.

Arrival and Departure, Curtailing or Extending your stay

You should arrive between 4.00 pm and 7.00 pm on the day of commencement of your booking and vacate before 10.00 am on the day of departure unless an alternative schedule is specified by the key holder. Please contact the key holder by telephone one day before your arriving and in addition in some apartments it is necessary to contact the key holder by telephone on hour before your arriving, too. If you are delayed or request an exceptional earlier or later check-in please inform the key holder by telephone immediately. If you are unable to take occupation on the day and time reserved due to delay, illness, personal reasons etc. no refund can be made. Similarly, if you have to cut your vacation short for any reason, no refund can be made for unused days. If you would like to extend your stay, please contact the key holder.

Changes or Cancellations by you

If you wish to change any accommodation arrangement we will endeavor to do so. If, however, you request a change of accommodation 42 days or less before arrival date this will be treated as a cancellation and the following cancellation charges will be due. Should you have to cancel your accommodation, you will incur the following cancellation charges:

Cancellations made 43 days or more before arrival = 10% of rental cost.

Cancellations made 42 days to 29 days before arrival = 50% of rental cost.

Cancellation made 28 days to 2 days before arrival = 80% of rental cost.

Cancellations made one day before arrival, on the day of arrival or after the arrival date = 100% of rental cost.

Written notification from the person who made the booking must be received at our office. Please notice that we are only on working days in the office. All cancellations must be confirmed in writing (E-Mail).

Changes or Cancellation by the Cityapartment office

It is unlikely that we will have to make changes to your reservation. If we are forced to do so, we will advise you at the earliest possible date and will offer you the option of accepting the change or an alternative accommodation of the same value (if available) or a full refund of all monies paid without further compensation.

Your Liability

You have to pay a security deposit on arrival of 200 € or more in local currency, this must be paid in cash. The local key holder is not obliged to hand the keys over until the security deposit has been paid. The deposit will be refunded on departure directly by the local key holder after deduction of any extra charges or damages. Please settle your account before you check out. You must take care of the property and contents and respect the local rules. If you break or damage anything in the vacation home you must advise the key holder. You and your party will be responsible for any breakage or damage made, unless you can prove it was not your responsibility, and will have to pay for replacements or repairs. You must leave the property in good order and wash and put away all kitchen utensils before your departure. Occupation of the property is strictly limited to the number of people which are confirmed by the Cityapartment office. The key holder has the right to refuse entry to extra persons or charge a supplement.

In some apartments it is forbidden to smoke, please respect the local house rules.

The landlord or persons who are ordered by the landlord have always the right to do inspections, checks, reparations or in very urgent events of damages or suspicion of damages to enter the apartment without any announcement. The landlord will respect your privacy and will try to inform you in the case of entering the apartment.

Complaints

If you should have a problem during your vacation, you must inform the key holder or office immediately who will endeavor to put things right.

If you don’t report an apparent effect at the arriving we are going out that the apartment is in a mint condition. If there is a fault during your stay the same procedure is coming to use. Any demands must report in writing forms to the office of cityapartment including all evidences within 28 days of vacating the apartment. If you fail to follow this simple and reasonable procedure, we cannot accept responsibility.

Our Liability

We accept responsibility to ensure that the vacation accommodation, which you booked with us, is supplied as confirmed and that the services offered reach a reasonable standard.

Unfortunately we cannot accept responsibility for any interruption in services, such as gas, electricity and water, over which we have no direct control.
In the event of death, bodily injury or illness we can only accept responsibility, if the occurrence results from the negligent acts and/or omissions of our own employees or agents, suppliers and sub-contractors whilst acting in the course of their employment.

Use of swimming pool, children's play areas, sports facilities (e.g. tennis, football pitches, training facilities): All of these activities can be dangerous if not used properly, so please take care and be safe.